Prior to that we'd 1st had Samsonite, then American Tourister. Honestly, "the name" wasn't a factor at all when we decided to buy Tumi. We do love the Tumi and feel that it is worth the investment because we use it so much. My husband did mention last week that we're going to have to buy the expandable bag because the standard 22" version just isn't big enough now for his needs. It may not be a big deal to you, but just wanted you to be aware. They came out with a new 22" expandable bag and I'm sure that's why they changed the size of the older 22" bag. They admitted that they had redesigned the bag and the interior is smaller now than it was before. I told them the bag wasn't the same size as the one they replaced. We took it to the luggage store and spoke with the manager who called the company. When they shipped us the new bag, the first time I packed it I realized that somehow the inside compartment was not quite as large as that of our old bag. The current 22" bag has a smaller interior than it used to. But, if you're looking for a 22" rolling bag be aware that the design changed slightly a year or two ago. Because it couldn't be repaired and it really was finally worn out after years of abuse we decided to take their offer. If you read the fine print in their warranty, they will not replace at no charge due to wear and tear, only due to factory defects, but they will keep it in good repair. That's when they called and offered to let us replace it for $125 because they said it couldn't be repaired. The last time we sent it in because a wheel came off. We sent it two or three times over the years to have things like zippers replaced, and the edges such as you described repaired. My husband has traveled weekly for the past 10-12 years and he used the same 22" rolling bag for probably 8 years. ![]() You just take it in to a luggage store that sells Tumi and they take care of it for you. We have sent the 22" bag in for cosmetic repairs as you've described several times. The outet is called Hilton Head Factory Stores and it's on Fording Island Rd. We did have the name of the manager at that store, she was extremely helpful, but I've lost it. We didn't ask about the rest of the merchandise though since we were only interested in the black. The Site Currently has over 50K unique pieces of luggage from over 3000 Brands.In response to your questions OliveOyl, the manager at the HH Tumi outlet assured us that the black pieces were not seconds and we couldn't find any sign of problems with any of them. You Can Contact Us via our Customer Service Chat Should you have any question about the luggage on the site. To read more about our 100+ year history, please visit the Our Story page. Online luggage sales should be easy, fast and - dare we say? - fun. Our company also has managed and owned dozens of retail luggage stores over the years, including Tumi stores, and today we proudly operate the Luggage Factory store in Ringoes, New Jersey. We also helped usher in the age of designer luggage, manufacturing private-label bags for Members Only, Formula 1, Jordache, Diane Von Furstenberg and Christian Dior. York Luggage grew to be the third-largest manufacturer of luggage in the USA, through partnerships with J.C Penney, Bloomingdales, Macys and Sears. Our name is Luggage Factory because, from 1908 to 1990, we manufactured luggage in the USA as York Luggage Co. ![]() How do we know so much about luggage? Because we’ve been manufacturing and selling luggage in America since 1908. We are dedicated to best-in-class customer service, fast shipping, and low prices. From our state-of-the-art distribution center in New Jersey, we are able to keep thousands of pieces of luggage in stock and ship them immediately to our customers. has become one of the biggest, and most dependable, online sources of luggage sales. We are The Travel Experts® with more than 100 years of experience in the luggage industry. is a leading online retailer of luggage, carry-ons, backpacks, briefcases and travel accessories.
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